The opportunity
About the role
We are looking for a proactive and results-driven Senior Driver Operations Specialist to oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies. Key Responsibilities Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation.
Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories.
Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth.
Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.
Partnership Engagement: Ensure the best partners are onboarded by developing attractive offers and engagement initiatives for drivers. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
Skills, Knowledge & Expertise Ability to manage city launches and on-ground driver recruitment. Strong stakeholder management and partnership development skills. Excellent analytical, problem-solving, and communication skills. Experience working in technology companies is preferred. Candidates with educational backgrounds in Engineering, Business, Economics, or Operations are preferred. Strong analytical skills with the ability to interpret data, identify trends, and drive operational improvements. Experience in driver engagement, operations, marketplace, mobility, logistics, or similar industries is a plus.
What the work can look like
This Senior Driver Operations Specialist opening is based in Cairo, NY. The exact lane and schedule depend on the employer, but the role is built around safe, dependable driving and clear communication throughout each assignment.
- Complete pre-trip and post-trip checks and keep required records accurate
- Meet pickup and delivery expectations while communicating delays early
- Share whether you prefer local, regional, dedicated or OTR work so the recruiter can assess the fit
What you will need
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Experience working in technology companies is preferred.
- Experience in driver engagement, operations, marketplace, mobility, logistics, or similar industries is a plus.
What happens next
A straightforward application
- Apply onceSend your details securely through this page.
- We review your fitOur recruitment team checks your licence, location and experience.
- We contact suitable candidatesShortlisted applicants receive the next-step and assignment details directly.
The hiring company is confidential at the initial application stage. Employer and final assignment details are shared with shortlisted candidates before interview or placement.