Senior Driver Operations Specialist

We are looking for a Senior Driver Operations Specialist on behalf of our client in Cairo, NY.

The Driver Operations Senior Specialist is a key contributor within the employer Egypt's supply growth function. This role is responsible for optimizing the end-to-end driver registration funnel, building and managing offline recruitment channels, supporting supply readiness for new tariff launches, and monitoring competitor landscape to inform strategic decisions. The ideal candidate is data-driven, operationally hands-on, and comfortable working cross-functionally across Marketing, Product, and City Operations teams. Key Responsibilities New Drivers & Active Drivers Targets Serve as the primary owner of New Driver and Active Driver targets across assigned cities and markets Define weekly and monthly supply targets in alignment with City Operations and Business Planning teams Build and maintain dashboards to track new driver additions, activation rates, and active driver trends on a daily basis Identify supply gaps early and trigger corrective actions across recruitment, activation, and retention channels Lead weekly supply reviews, presenting performance vs. target with clear root cause analysis and action plans Coordinate with Marketing, Ops, and Product teams to ensure all functions are aligned toward supply KPI delivery Driver Registration Cycle & Funnel Optimization Own the end-to-end driver onboarding funnel from lead generation to first completed ride (D1) Identify and address drop-off points across registration stages through data analysis and process improvement Collaborate with Product and Tech teams to streamline the in-app registration experience Define, track, and report on funnel KPIs including conversion rates, time-to-activate, and drop-off rates Implement A/B tests and process experiments to continuously improve activation rates Offline Recruitment Channel Development Design, execute, and scale offline driver acquisition strategies including roadshows, activations, and partner programs Build and manage a network of offline recruitment touchpoints across target cities Coordinate with the Driver Marketing team on field activations, usher deployment, and branded materials Track offline channel performance and optimize based on cost-per-acquisition and quality of driver cohorts Identify and onboard local partners, community leaders, and referral agents to expand recruitment reach Supply Building for New Tariff Launches Lead supply readiness planning ahead of new city or tariff launches, ensuring minimum viable driver supply at go-live Develop city-specific driver acquisition plans aligned with demand forecasts and launch timelines Coordinate cross-functionally with City Ops, Marketing, and Product to execute pre-launch driver pipelines Monitor supply health post-launch and implement rapid-response actions to bridge supply gaps Competitor Tracking & Market Intelligence Continuously monitor competitor driver-side activities, incentive structures, onboarding flows, and new initiatives Produce regular competitive intelligence reports with actionable recommendations for Operations and Strategy teams Benchmark the employer driver experience and acquisition metrics against market standards Flag emerging competitor threats and opportunities to senior stakeholders in a timely manner

Requirements Collaborate with Product and Tech teams to streamline the in-app registration experience Benchmark the employer driver experience and acquisition metrics against market standards

The Driver Operations Senior Specialist is a key contributor within the employer Egypt's supply growth function. This role is responsible for optimizing the end-to-end driver registration funnel, building and managing offline recruitment channels, supporting supply readiness for new tariff launches, and monitoring competitor landscape to inform strategic decisions. The ideal candidate is data-driven, operationally hands-on, and comfortable working cross-functionally across Marketing, Product, and City Operations teams. Key Responsibilities New Drivers & Active Drivers Targets Serve as the primary owner of New Driver and Active Driver targets across assigned cities and markets Define weekly and monthly supply targets in alignment with City Operations and Business Planning teams Build and maintain dashboards to track new driver additions, activation rates, and active driver trends on a daily basis Identify supply gaps early and trigger corrective actions across recruitment, activation, and retention channels Lead weekly supply reviews, presenting performance vs. target with clear root cause analysis and action plans Coordinate with Marketing, Ops, and Product teams to ensure all functions are aligned toward supply KPI delivery Driver Registration Cycle & Funnel Optimization Own the end-to-end driver onboarding funnel from lead generation to first completed ride (D1) Identify and address drop-off points across registration stages through data analysis and process improvement Collaborate with Product and Tech teams to streamline the in-app registration experience Define, track, and report on funnel KPIs including conversion rates, time-to-activate, and drop-off rates Implement A/B tests and process experiments to continuously improve activation rates Offline Recruitment Channel Development Design, execute, and scale offline driver acquisition strategies including roadshows, activations, and partner programs Build and manage a network of offline recruitment touchpoints across target cities Coordinate with the Driver Marketing team on field activations, usher deployment, and branded materials Track offline channel performance and optimize based on cost-per-acquisition and quality of driver cohorts Identify and onboard local partners, community leaders, and referral agents to expand recruitment reach Supply Building for New Tariff Launches Lead supply readiness planning ahead of new city or tariff launches, ensuring minimum viable driver supply at go-live Develop city-specific driver acquisition plans aligned with demand forecasts and launch timelines Coordinate cross-functionally with City Ops, Marketing, and Product to execute pre-launch driver pipelines Monitor supply health post-launch and implement rapid-response actions to bridge supply gaps Competitor Tracking & Market Intelligence Continuously monitor competitor driver-side activities, incentive structures, onboarding flows, and new initiatives Produce regular competitive intelligence reports with actionable recommendations for Operations and Strategy teams Benchmark the employer driver experience and acquisition metrics against market standards Flag emerging competitor threats and opportunities to senior stakeholders in a timely manner